Orders:
Where is my order?
To track the status of your order, kindly utilize your Air Waybill (AWB) number on our Shiprocket Tracking Portal.
What countries do you deliver to?
We deliver all across India.
Can I cancel my order?
Cancellation requests for your order can be accommodated prior to its dispatch. Once your order has been dispatched, cancellations cannot be processed.
How long will it take for my order to get delivered?
You can expect your delivery within 3-5 working days.
What are your delivery charges?
We offer free shipping on all orders.
Returns & Exchange:
What is your return policy?
We do not have a return policy due to the limited quantities we produce. For more info please drop us an email - info@freddiecity.com our team will be happy to assist you.
What is your exchange policy?
We have an Exchange Policy of 5 days from the date of receiving the product for online orders. To initiate an exchange, please write to info@freddiecity.com within 5 days of receiving the item.
Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange. We reserve the right to not accept a return if;
the products are returned after use.
the products are damaged.
the products do not have all the tags.
How do I initiate an exchange?
Please reach out to our customer support team who will reach out to you within 24 hours and will inform you to ship your order back to our fulfilment centre.
Do I ship my exchange order myself?
The order has to be shipped by the customer with the tracking ID sent to us on the same email thread where you have requested for an exchange.
Product & Sizing
Do you have an in person store?
We are available exclusively at Dawntown Bandra.
What size am I?
To determine your appropriate size, kindly refer to our comprehensive size chart accessible on all product pages.
Payments
What company are all payments directed to?
All payments made to us are directed to FREDDIE WORLD LLP.
What are the accepted methods of payment?
At Freddie City, we offer a diverse range of accepted payment methods, including major credit cards, debit cards, and UPI (Unified Payments Interface).